Do I need an account to place an order?
No. You can check out as a guest. An account makes it easier to track orders and to arrange a return, because a return has to be requested from a signed-in account.
Do I need a password?
There is no password to forget. Signing in sends a 6-digit code to the email address on your account, which is valid for 10 minutes and can be used once.
How do I subscribe to PumkinGrey email updates?
Enter your email at the bottom of our homepage or manage preferences in your account to receive news, trends, and promotions.
How do I place an order?
1. Browse categories, brands, or search for items.
2. Select items and click "Add to Bag."
3. Proceed to checkout, sign in, or use guest checkout.
4. Enter address, payment, and delivery details.
5. Click "Place Order" to confirm.
You’ll receive an order confirmation email with tracking details.
Can I place an order by phone?
Yes, contact our Customer Service team at (+27) 78 599 4394 for assistance.
Can I cancel or modify my order?
You can cancel an order yourself, from your order page, while it is still awaiting payment or is paid but not yet dispatched. You need to be signed in. After dispatch, contact us. To add items, place a new order.
How much is delivery?
Delivery fees vary by item size, weight, and destination. Orders above a threshold qualify for a single delivery fee, covering multiple items from different locations. Fees are displayed at checkout.
Do you offer same-day delivery?
Not at the moment. Standard nationwide delivery is 2–4 working days.
When will my order arrive, and how can I track it?
Orders are usually dispatched within 2 working days and delivered in 2–4 working days nationwide. We deliver within South Africa only. We email you a link when you order, and you can open it at any time to see the current status.
Where can I find size conversion charts?
Sizes are shown on each product page. If you are between sizes or unsure, email us before you order and we will help — it is quicker than returning something.
How do I understand an item’s fit?
On the product page, view the "Size & Fit" tab for details on size, fit, cut, and model measurements. The "Details" tab lists material composition and care instructions.
What’s the difference between size, fit, cut, and material?
- Size: The designer’s label size.
- Fit: How the item fits the body.
- Cut: The item’s silhouette.
- Material: The item’s composition.
Find this information on the "Size & Fit" and "Details" tabs.
Why do prices vary?
We set our own prices, and they are the same for everyone. Adding something to your bag does not hold its price. The price you pay is the one shown at checkout.
Which currencies are accepted?
South African Rand (ZAR). Prices shown are the total payable for the goods; delivery, where it applies, is added at checkout.
What payment methods are accepted?
We use PayFast, supporting Visa, MasterCard, MobiCred, MoreTyme, SCode, Scan to Pay, SnapScan, RCS, and Zapper. See our FAQs for details.
